Privacy Policy
UPEN REDDY (“we”, “us”, “our” or “the Company”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit or use our website, mobile applications, social media pages, purchase our products, communicate with us, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of information:
Personal Information
This may include:
- Full name
- Email address
- Mobile/telephone number
- Billing and shipping address
- Date of birth, where voluntarily provided
- Account/login information
- Order and purchase history
- Information provided while contacting customer support
Payment Information
When you make a purchase, payment information may be collected and processed by our authorised payment service providers.
We may receive limited transaction-related information necessary to confirm and fulfil your order. We do not intend to store your complete credit or debit card details on our servers unless specifically required and legally permitted.
Device and Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring websites
- General website usage information
Cookies and Similar Technologies
We may use cookies, pixels, tags and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, analyse traffic and provide relevant marketing communications.
You may control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and fulfil orders
- Deliver products to you
- Process payments and refunds
- Provide customer support
- Respond to enquiries and requests
- Manage your account
- Send order confirmations and service-related communications
- Inform you about new collections, products, events and offers, where permitted
- Improve our website, products and services
- Understand customer preferences and website usage
- Prevent fraud, misuse and unauthorised transactions
- Comply with applicable laws and regulatory requirements
- Protect our rights, property and customers
3. MARKETING COMMUNICATIONS
Where permitted by applicable law, we may contact you through email, SMS, WhatsApp, telephone or other communication channels regarding our products, collections, events, offers and other brand updates.
You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or contacting us directly.
Please note that you may continue to receive essential transactional or service-related communications even after opting out of marketing communications.
4. SHARING OF INFORMATION
We do not sell your personal information as a standalone commodity.
We may share relevant information with trusted third parties where necessary to operate our business, including:
- Payment gateways and financial service providers
- Courier and logistics partners
- Technology and website service providers
- Hosting and cloud service providers
- Marketing and analytics service providers
- Customer support providers
- Professional advisers
- Government authorities or law-enforcement agencies where required by law
Third-party service providers may only receive information reasonably necessary for providing their respective services.
5. PAYMENT SECURITY
Payments made through our website may be processed through authorised third-party payment gateways.
Your payment transactions may also be subject to the terms, privacy policies and security practices of the relevant payment provider.
We take reasonable measures to protect information associated with transactions; however, no electronic transmission or storage system can be guaranteed to be completely secure.
6. DATA SECURITY
We implement reasonable administrative, technical and organisational safeguards designed to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, you acknowledge that no website, electronic transmission or storage system can be guaranteed to be completely secure.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal, accounting and regulatory obligations.
When information is no longer required, we may securely delete or anonymise it in accordance with applicable law.
8. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, social media platforms, payment providers or other services.
We are not responsible for the privacy practices, content or security of third-party websites.
We encourage you to review the privacy policies of such third parties before providing them with your personal information.
9. CHILDREN’S PRIVACY
Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.
10. YOUR RIGHTS
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Raise a concern regarding our handling of your personal information
Requests may be submitted using the contact details provided below.
11. CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.
Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.
We encourage you to periodically review this page for the latest information regarding our privacy practices.
12. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in relation to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction, unless otherwise required by applicable law.
13. CONTACT US
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, you may contact us at:
UPEN REDDY
Plot No.888, House No. 8-2-293/82/I/31B,
MLA Colony, Road No.12, Banjara hills, Hyderabad 500034.